Most P2P orders complete smoothly, but when something goes wrong the dispute system protects the honest side.
When to open a dispute
- You paid, marked the order as paid, and the seller has not released the crypto within the order window.
- You are selling, the buyer marked “paid”, but no money has arrived.
- The amount received does not match the order.
How disputes are resolved
- Open the dispute from the order page before the order timer expires.
- Attach your evidence: bank statements, payment receipts, screenshots.
- An arbitrator reviews the order chat and the evidence from both sides. This is why keeping all communication in the order chat matters.
- The escrowed crypto is released to whichever side the evidence supports.
What hurts your case
- Agreeing to change the price or payment method in the chat after the order opened.
- Communicating off-platform (WhatsApp, Telegram) — that evidence cannot be verified.
- Letting the order expire instead of opening a dispute in time.