Help Center
Browse guides and answers to the most common questions — many issues are solved in seconds.
Open Help CenterGet in touch.
Questions about your account, a deposit, verification or trading? Send us a message and our support team will get back to you by email.
Tell us how we can help.
Pick a topic, describe your issue and add your email — we reply to every request.
More ways to connect.
Community
Follow Palzea and join the conversation on our official channels.
Where to find us.
Stay safe
Beware of impersonators.
Palzea support will never ask for your password, 2FA codes or seed phrase, and never DMs you first asking to move funds. Only trust messages from our official channels.
Before you write.
How long does it take to get a reply?
We answer every message by email and work through requests as fast as we can. Including as much detail as possible up front helps us resolve your issue in the first reply.
Where do my messages go?
Your message is logged as a support request and handled by our support team; replies arrive at the email address you provide in the form.
I have an account issue — what should I include?
Pick the closest topic, describe what happened and when, and add any reference (transaction id, asset, network). Never share your password or 2FA codes.
Can I get help with verification (KYC)?
Yes — choose the “Identity verification (KYC)” topic and describe where you are stuck, and the team will guide you through it.
For account-specific issues, please contact us from the email associated with your Palzea account so we can verify your request.