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Terms & Conditions

Terms and conditions

The agreement between us.

These terms govern your access to and use of Palzea's platform and services. By creating an account or using any feature, you agree to be bound by them.

Acceptance and eligibility

  • You must be at least 18 years old and have the legal capacity to enter into these terms.
  • You are responsible for making sure your use of Palzea complies with the law where you live.
  • We may decline, suspend or end access where the law, sanctions or our risk controls require it.

Verification by third parties

Palzea does not carry out identity verification itself. Some services you reach through Palzea — particularly fiat options such as card payments, bank transfers and on-ramp or off-ramp solutions — are provided by independent third parties that do run their own checks.

  • If you use those services, any verification, including document uploads, happens directly with the provider, under their terms and privacy policy.
  • We neither review nor store your identity documents. We may receive limited information: whether you are verified with that provider, or whether a payment method is available.
  • A provider may pause or block an operation on their side, for example while reviewing a payment. That can temporarily affect certain methods inside Palzea.
  • You are responsible for checking that using a given provider is lawful in your region, and for following their own terms and verification requirements.

Trading and transactions

  • Check every detail before confirming. Blockchain transfers and escrow releases are final.
  • Palzea does not guarantee profits and cannot shield you from losses caused by market volatility.
  • You are responsible for the accuracy of wallet addresses, networks and payment details.
  • We may cancel, reverse or suspend orders to address fraud, operational errors or legal obligations.

P2P trading

  • Which payment methods you can use in P2P, particularly fiat ones, may depend on your region and on whether you are verified with an external provider.
  • Buyers must complete payment within the order time limit. Sellers release crypto only after confirming they have received the funds in full.
  • Disputes are handled inside the platform. Off-platform deals carry no protection.
  • Chargebacks, scams and fraud may lead to account suspension and to reporting to the authorities.

Your account and its security

  • Turn on 2FA and use a strong, unique password. Never share a password or a private key.
  • Set an anti-phishing code, and check that domains and emails really belong to Palzea.
  • You are responsible for actions taken with your credentials, unless the fault lies with Palzea.

Fees and taxes

  • Trading, network and service fees are shown on the relevant screens before you confirm a transaction, and on the Fees page.
  • Any taxes arising from your activity on Palzea are your responsibility.

Prohibited activity

  • Illegal use, money laundering, terrorist financing or breaching sanctions.
  • Market manipulation, wash trading, spoofing or any deceptive practice.
  • Hacking, scraping, exploiting bugs or interfering with the integrity of the platform.
  • Trading, or soliciting trades, with Palzea users outside the platform.

Wallets, deposits and withdrawals

  • Always confirm the network and the address. On-chain transfers cannot be reversed.
  • Deposits and withdrawals may be delayed by network congestion, security checks or provider issues.

Risk disclosure

  • Digital assets are volatile. You may lose part or all of what you put in.
  • Nothing on Palzea is investment, legal or tax advice.
  • We apply industry-standard security, but no system is immune to incidents.

Limitation of liability

The services are provided as is and as available. Palzea is not liable for indirect, incidental or consequential damages, lost profits or loss of data arising from your use of the platform, except where liability cannot be excluded under applicable law.

You agree to indemnify Palzea against claims arising from your breach of these terms or of applicable law.

API and integrations

API keys are personal and revocable, and are subject to rate limits and to our security policies. You are responsible for keeping them secret and for any activity carried out with them.

Intellectual property

Brand names, logos and platform materials belong to Palzea or to its licensors, and may not be used without permission.

Suspension and termination

We may suspend or end access, with or without notice, where the law, our risk controls or a material breach of these terms require it. We will act reasonably and, where we are permitted to, tell you why.

Privacy and data protection

We process personal data in line with our Privacy Policy. Some data may be processed outside your country, subject to adequate safeguards.

Communications and notices

We may contact you through in-app messages or by email. It is your responsibility to keep your contact details up to date and to read the notices we send about your account.

Governing law and disputes

These terms are governed by the laws of the Republic of Panama. Disputes will be resolved by the competent courts, or by arbitration in Panama City, unless mandatory law provides otherwise.

Changes to these terms

We may update these terms from time to time. The effective date is shown at the foot of this page. Continuing to use Palzea after a change takes effect means you accept the updated version.

Company information

  • Legal entity: Palzea Inc., incorporated under the laws of the Republic of Panama.
  • Registered office: PH SL55 Building, Floor 21, Suite 3, 55th Street East, Panama City, Panama.

Full corporate details — registry entries, deed numbers, share capital and officers — are available on bona fide request to regulators, banks and law enforcement.

Contact

For any question about these terms, write to us through the Support Center. Our team is available around the clock.

Open the Support Center

Effective date: 11 August 2026 · By using Palzea you confirm that you have read, understood and accept these terms.

Terms and conditions

The agreement between us.

These terms govern your access to and use of Palzea's platform and services. By creating an account or using any feature, you agree to be bound by them.

Acceptance and eligibility

  • You must be at least 18 years old and have the legal capacity to enter into these terms.
  • You are responsible for making sure your use of Palzea complies with the law where you live.
  • We may decline, suspend or end access where the law, sanctions or our risk controls require it.

Verification by third parties

Palzea does not carry out identity verification itself. Some services you reach through Palzea — particularly fiat options such as card payments, bank transfers and on-ramp or off-ramp solutions — are provided by independent third parties that do run their own checks.

  • If you use those services, any verification, including document uploads, happens directly with the provider, under their terms and privacy policy.
  • We neither review nor store your identity documents. We may receive limited information: whether you are verified with that provider, or whether a payment method is available.
  • A provider may pause or block an operation on their side, for example while reviewing a payment. That can temporarily affect certain methods inside Palzea.
  • You are responsible for checking that using a given provider is lawful in your region, and for following their own terms and verification requirements.

Trading and transactions

  • Check every detail before confirming. Blockchain transfers and escrow releases are final.
  • Palzea does not guarantee profits and cannot shield you from losses caused by market volatility.
  • You are responsible for the accuracy of wallet addresses, networks and payment details.
  • We may cancel, reverse or suspend orders to address fraud, operational errors or legal obligations.

P2P trading

  • Which payment methods you can use in P2P, particularly fiat ones, may depend on your region and on whether you are verified with an external provider.
  • Buyers must complete payment within the order time limit. Sellers release crypto only after confirming they have received the funds in full.
  • Disputes are handled inside the platform. Off-platform deals carry no protection.
  • Chargebacks, scams and fraud may lead to account suspension and to reporting to the authorities.

Your account and its security

  • Turn on 2FA and use a strong, unique password. Never share a password or a private key.
  • Set an anti-phishing code, and check that domains and emails really belong to Palzea.
  • You are responsible for actions taken with your credentials, unless the fault lies with Palzea.

Fees and taxes

  • Trading, network and service fees are shown on the relevant screens before you confirm a transaction, and on the Fees page.
  • Any taxes arising from your activity on Palzea are your responsibility.

Prohibited activity

  • Illegal use, money laundering, terrorist financing or breaching sanctions.
  • Market manipulation, wash trading, spoofing or any deceptive practice.
  • Hacking, scraping, exploiting bugs or interfering with the integrity of the platform.
  • Trading, or soliciting trades, with Palzea users outside the platform.

Wallets, deposits and withdrawals

  • Always confirm the network and the address. On-chain transfers cannot be reversed.
  • Deposits and withdrawals may be delayed by network congestion, security checks or provider issues.

Risk disclosure

  • Digital assets are volatile. You may lose part or all of what you put in.
  • Nothing on Palzea is investment, legal or tax advice.
  • We apply industry-standard security, but no system is immune to incidents.

Limitation of liability

The services are provided as is and as available. Palzea is not liable for indirect, incidental or consequential damages, lost profits or loss of data arising from your use of the platform, except where liability cannot be excluded under applicable law.

You agree to indemnify Palzea against claims arising from your breach of these terms or of applicable law.

API and integrations

API keys are personal and revocable, and are subject to rate limits and to our security policies. You are responsible for keeping them secret and for any activity carried out with them.

Intellectual property

Brand names, logos and platform materials belong to Palzea or to its licensors, and may not be used without permission.

Suspension and termination

We may suspend or end access, with or without notice, where the law, our risk controls or a material breach of these terms require it. We will act reasonably and, where we are permitted to, tell you why.

Privacy and data protection

We process personal data in line with our Privacy Policy. Some data may be processed outside your country, subject to adequate safeguards.

Communications and notices

We may contact you through in-app messages or by email. It is your responsibility to keep your contact details up to date and to read the notices we send about your account.

Governing law and disputes

These terms are governed by the laws of the Republic of Panama. Disputes will be resolved by the competent courts, or by arbitration in Panama City, unless mandatory law provides otherwise.

Changes to these terms

We may update these terms from time to time. The effective date is shown at the foot of this page. Continuing to use Palzea after a change takes effect means you accept the updated version.

Company information

  • Legal entity: Palzea Inc., incorporated under the laws of the Republic of Panama.
  • Registered office: PH SL55 Building, Floor 21, Suite 3, 55th Street East, Panama City, Panama.

Full corporate details — registry entries, deed numbers, share capital and officers — are available on bona fide request to regulators, banks and law enforcement.

Contact

For any question about these terms, write to us through the Support Center. Our team is available around the clock.

Open the Support Center

Effective date: 11 August 2026 · By using Palzea you confirm that you have read, understood and accept these terms.