Identity verification (KYC, “Know Your Customer”) is required by financial regulations and protects the platform against fraud. Until you verify, deposits and withdrawals stay locked.
What you need
- A valid government-issued document: passport, national ID card or driving licence.
- A device with a camera for the selfie / liveness check.
- Five quiet minutes in a well-lit room.
The verification flow
- Go to your profile and open Verification.
- Select your country and document type.
- Photograph both sides of the document. Avoid glare and make sure all four corners are visible.
- Follow the on-screen liveness check (turning your head, blinking).
- Submit and wait — most checks finish in under 15 minutes, although peak times can take a few hours.
Why verifications get rejected
- Blurred or cropped document photos.
- The document is expired or the name does not match your account details.
- Screenshots or photocopies instead of the physical document.
- Poor lighting during the selfie check.
If your verification is rejected you can retry immediately — the rejection reason is shown in the verification screen.
Palzea staff will never ask you to send documents by email or chat. Upload them only through the verification page.