Support Center

Welcome to the Palzea Support Center. Find answers to common questions, guides for safe trading, and direct access to our support team.

P2P Help Center

Learn how to buy and sell crypto securely with our P2P escrow system.

Verification (KYC)

Check your verification status and see what information is required to unlock additional features or limits. Some checks may be handled by trusted verification partners.

Trading Rules

Understand the rules to ensure safe and compliant crypto trading.

Frequently Asked Questions

How can I contact Palzea support?

You can email us at [email protected] or use the contact options available in the Help / Support section of your account.

What should I do if my trade gets stuck?

If a P2P trade is not completed, open a dispute from your trade panel. Provide payment proofs and chat history so our team can review and mediate the case.

How long does verification (KYC) take?

Verification is usually processed quickly, but the exact time can vary depending on the checks required and the information you provide. You can always see the current status in your account.

Need Personalized Support?

If you can’t find the answer you’re looking for, reach out directly and our team will assist you as soon as possible.

Submit a Ticket Email: [email protected]

ℹ️ For faster support, include your account email, order ID, and any relevant screenshots. Never share your password or private keys with anyone.