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Help Center

P2P Help Center

Learn how to buy and sell crypto securely using Palzea’s Peer-to-Peer (P2P) with escrow protection.

P2P Escrow KYC & Limits 24/7 Support

1. What is P2P Trading?

Peer-to-Peer (P2P) trading lets Palzea users exchange cryptocurrencies directly without intermediaries. Palzea provides a secure escrow system that protects both buyers and sellers.

2. How Does P2P Work?

1

Post or pick an offer: Create your buy/sell ad or select an existing one.

2

Confirm the trade: The seller’s crypto is locked in escrow.

3

Make the payment: The buyer pays using the agreed method.

4

Release funds: After payment is verified, crypto is released to the buyer.

3. Security Tips

  • Never release crypto before you confirm funds in your account.
  • Avoid communicating outside the platform.
  • Always check the user’s reputation.
  • Keep payment proofs until the trade is closed.
⚠️ Important: Use verifiable payment methods. Avoid cash or irreversible payments without proof.

4. Supported Payment Methods

  • Local and international bank transfers
  • Approved e-wallets
  • Stablecoins for internal payments

5. Support & Dispute Resolution

  1. Open a dispute from your trading dashboard.
  2. Provide payment proof and chat evidence.
  3. Our support team will review and mediate.
📧 [email protected] 🕒 24/7 Support

6. Frequently Asked Questions

What affects the duration of a P2P trade?

Most trades complete in 5–30 minutes. Timing depends on payment method, seller release time, and any verification required.

What if the other party doesn’t respond or won’t release?

Open a dispute from the order page; our team will intervene and resolve the case.

Does Palzea charge P2P trading fees?

See the Fees page for current rates.

By using Palzea P2P, you agree to follow these guidelines to keep the marketplace safe and fair.